Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Maison Hibiscus Paris. These Terms of Service govern your use of our website and the purchase of products from our online store.
Throughout these Terms, “we”, “us” and “our” refer to Maison Hibiscus Paris. By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
Please read these Terms carefully before using our website or placing an order.
1. ONLINE STORE TERMS
By using our website, you confirm that you are legally able to enter into a contract in your country or place of residence.
You may not use our products, website or services for any unlawful or unauthorised purpose.
2. PRODUCTS
Maison Hibiscus Paris offers skincare, cosmetic, beauty and related lifestyle products.
We make every reasonable effort to display product descriptions, packaging and colours as accurately as possible. However, colours and appearance may vary slightly depending on your screen, packaging production, product batches or other reasonable manufacturing variations.
Product availability may change without notice.
3. PRODUCT INFORMATION
Please read all product information, ingredient information, directions and warnings provided on the product page and packaging before use.
Customers are responsible for checking product ingredients before purchase where they have known allergies or sensitivities.
Products should only be used according to their intended purpose and instructions.
4. ORDERS
When you place an order, you are responsible for ensuring that the information you provide, including your name, email address, billing information and delivery address, is accurate and complete.
After placing an order, you may receive an order confirmation. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors or product unavailability.
If we cancel an order after payment has been taken, the relevant amount will be refunded.
5. PRICES AND PAYMENT
Prices displayed on our website may be changed from time to time.
The final amount payable, including any applicable shipping charges, taxes or other charges presented to you, will be shown during checkout before you complete your purchase.
Payment must be successfully authorised before an order can be processed.
6. PRODUCTION AND FULFILMENT
Maison Hibiscus Paris may work with specialised third-party manufacturing, production and fulfilment partners to prepare and dispatch selected products.
An order may therefore be shipped directly from one of our authorised fulfilment partners.
Maison Hibiscus Paris remains your point of contact for customer-service enquiries concerning purchases made through our website.
7. SHIPPING AND DELIVERY
Order preparation and estimated delivery times are provided in our Shipping Policy.
Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, customs procedures or exceptional demand.
Customers are responsible for providing an accurate and complete delivery address.
8. RETURNS AND REFUNDS
Returns, cancellations and refunds are governed by our Return & Refund Policy and applicable consumer law.
Certain sealed products may not be eligible for return once unsealed where an applicable hygiene or health-protection exception applies.
Nothing in these Terms affects your statutory rights in relation to products that are faulty, not as described or otherwise protected under applicable consumer law.
9. INTELLECTUAL PROPERTY
The Maison Hibiscus Paris name, branding, logos, original photographs, graphics, written content and other original materials appearing on this website are owned by or licensed to Maison Hibiscus Paris, except where otherwise stated.
They may not be reproduced, distributed, modified or used for commercial purposes without prior permission, except where permitted by law.
10. THIRD-PARTY SERVICES
Our website may use or provide access to services operated by third parties, including payment providers, delivery companies and technology providers.
Where you use third-party services, their own terms and privacy practices may also apply.
11. WEBSITE AVAILABILITY
We aim to keep our website and services available and accurate, but we cannot guarantee that access will always be uninterrupted or error-free.
We may update, modify or temporarily suspend parts of the website where reasonably necessary.
12. PERSONAL INFORMATION
Personal information submitted through our store is handled in accordance with our Privacy Policy.
13. LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot be excluded under applicable consumer protection law.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control.
14. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our services, business practices or legal requirements.
The version published on our website at the relevant time will apply to your use of the website and, where applicable, your purchase.
15. GOVERNING LAW
These Terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer rights and protections that apply to you based on your place of residence.
16. CONTACT
If you have questions about these Terms of Service or an order placed with Maison Hibiscus Paris, please contact us through the Contact page on our website.
Maison Hibiscus Paris
Customer Care