Shipping policy

SHIPPING POLICY

A considered journey, from our Maison to you.

At Maison Hibiscus Paris, every order is prepared with care. Selected products are produced, prepared and dispatched with the support of our specialised European production and fulfilment partner.

Please read the following information regarding order preparation, shipping and delivery.

ORDER PREPARATION

Please allow approximately 2 working days for standard orders to be prepared before dispatch.

During periods of high demand, public holidays or when additional quality checks are required, preparation may occasionally take longer.

Once your order has been dispatched, you will receive shipping information where tracking is available.

UNITED KINGDOM DELIVERY

Orders delivered to the United Kingdom are shipped using the delivery services available for your destination.

Estimated delivery times and applicable shipping charges will be displayed at checkout where available.

Please note that preparation time is separate from the carrier's delivery time.

INTERNATIONAL DELIVERY

International delivery may be available to selected destinations.

Available shipping methods, estimated delivery times and charges will be displayed during checkout according to the delivery destination.

International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country. Where applicable, these charges may be the responsibility of the recipient unless otherwise stated at checkout.

DELIVERY ESTIMATES

Delivery times are estimates and cannot always be guaranteed.

Delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruption, customs processing, adverse weather, public holidays or periods of exceptionally high demand.

SHIPPING ADDRESS

Please ensure that your delivery address is complete and accurate before confirming your order.

Maison Hibiscus Paris cannot guarantee that an address can be changed once an order has entered preparation or fulfilment.

If you notice an error after placing your order, please contact our Customer Care team as soon as possible.

TRACKING YOUR ORDER

Where tracking is provided by the selected shipping service, tracking information will be sent to the email address associated with your order after dispatch.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

MULTIPLE PACKAGES

In certain circumstances, products within the same order may be prepared or dispatched separately. You may therefore receive more than one parcel or tracking notification.

DELIVERY ISSUES

If your parcel appears to be significantly delayed, damaged during delivery or has not arrived despite being marked as delivered, please contact Maison Hibiscus Paris Customer Care with your order number.

We will review the available delivery information and assist you with the appropriate next steps.

DAMAGED OR INCORRECT PRODUCTS

If an item arrives damaged, defective or incorrect, please contact us as soon as possible after receiving your order.

Please retain the product and its packaging, as photographs may be requested to help us assess the issue.

Please refer to our Return & Refund Policy for further information.

FULFILMENT PARTNER

Maison Hibiscus Paris works with a specialised European production and fulfilment partner for selected products. This allows products to be prepared and dispatched efficiently from an appropriate fulfilment location.

Maison Hibiscus Paris remains your point of contact for customer-service enquiries relating to purchases made through our website.

CONTACT US

For questions regarding the preparation, shipment or delivery of your order, please contact us through the Contact page on our website and include your order number.

Maison Hibiscus Paris
Customer Care.