Refund policy
RETURN & REFUND POLICY
At Maison Hibiscus Paris, every order is prepared with care. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before requesting a return.
CANCELLATIONS
If you wish to cancel an order, please contact us within 15 minutes of placing your order. Once an order has entered preparation or fulfilment, we may not be able to cancel or modify it.
RETURNS
You may request a return within 30 days of receiving your order, subject to the conditions below.
To be eligible for a return, the item must be unused, unopened, in its original condition and, where applicable, with its original seal and packaging intact.
For hygiene and health protection reasons, cosmetic and skincare products that have been unsealed or opened after delivery cannot normally be returned unless they are faulty, damaged or not as described.
Please contact our customer service before sending any product back. Returns sent without prior contact may not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If your product is damaged, defective or you have received an incorrect item, contact us as soon as possible so that we can assess the issue and provide an appropriate solution.
We may ask you to provide your order number and photographs of the product and packaging.
REFUNDS
Once an eligible return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
RETURN SHIPPING
For eligible returns, return shipping is free. Maison Hibiscus Paris will provide return instructions and, where applicable, a prepaid return label. Please do not return any item whitout prior authorisation.
Products should not be returned directly to our manufacturing or fulfilment partner unless our customer service team specifically instructs you to do so.
NON-RETURNABLE ITEMS
Certain products cannot be returned once opened or unsealed for hygiene or health protection reasons. This may include skincare, cosmetic and personal-care products where the original protective seal has been removed.
This does not affect your legal rights if a product is faulty, damaged or not as described.
ORDER FULFILMENT
Maison Hibiscus Paris works with a specialised European production and fulfilment partner for selected products. As a result, return instructions and the appropriate return address may vary depending on the product and order.
Please always contact Maison Hibiscus Paris before returning an item.
YOUR CONSUMER RIGHTS
Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection law.
CONTACT US
If you have any questions regarding a return, refund or damaged order, please contact Maison Hibiscus Paris through our Contact page. Please include your order number so that we can assist you efficiently.
Maison Hibiscus Paris
Customer Care