Shipping & Returns

SHIPPING & RETURNS

Clear delivery information for Maison Hibiscus Paris orders.

Maison Hibiscus Paris works with specialised fulfilment partners. Product availability, delivery destinations, shipping methods and charges can vary by product range and customer location. The options available for your order are shown at checkout before payment.

ORDER PREPARATION

Orders are prepared by the fulfilment partner responsible for the products purchased. Preparation times can vary by product and period of demand. Estimated delivery information shown at checkout should be considered indicative rather than guaranteed.

MAISON HIBISCUS PARIS EUROPEAN SKINCARE RANGE

Products fulfilled by our European production partner are available only in destinations supported by that partner and enabled in our Shopify checkout. Availability may differ by country. If a destination is not available at checkout, we cannot accept an order for that destination.

LES ESSENTIELS

The Les Essentiels collection is currently available for purchase in the United States and Canada only. Customers in Europe may view the collection for discovery, but purchasing availability will be expanded only when the applicable regulatory and commercial requirements have been completed.

SHIPPING COSTS

Shipping charges depend on the destination, parcel and fulfilment method. The applicable charge is displayed at checkout before payment is completed.

ORDER TRACKING

When tracking is provided by the fulfilment partner or carrier, tracking information is sent after dispatch.

RETURNS & REFUNDS

If your order arrives damaged, defective or incorrect, please contact Maison Hibiscus Paris promptly through our Contact page or by email, including your order details and photographs where relevant.

For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return unless they are faulty or your applicable consumer rights provide otherwise. Eligibility for other returns depends on the condition of the item, the product type and the applicable consumer law.

Any approved refund will be processed using the applicable Shopify payment method after the return or claim has been reviewed.

CONTACT

For delivery, return or refund questions, contact Maison Hibiscus Paris at helenekonan1@gmail.com.