Politique de remboursement
RETURN & REFUND POLICY
At Maison Hibiscus Paris, every order is prepared with care. We want you to be satisfied with your purchase. This policy applies to purchases made through maisonhibiscus.net and does not affect any mandatory consumer rights that apply to you.
CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible after placing it. Orders can enter preparation or fulfilment quickly, so we cannot guarantee that an order can be cancelled or modified once processing has begun.
RETURNS
You may request a return within 30 days of receiving your order, subject to the conditions below and any mandatory consumer rights applicable in your country.
To be eligible for a standard return, the item must be unused, unopened, in its original condition and, where applicable, in its original packaging.
For hygiene and safety reasons, cosmetics, skincare and personal-care products that have been opened, used or had their protective seal removed cannot normally be returned unless they are faulty, damaged, defective or your applicable consumer rights provide otherwise.
HOW TO REQUEST A RETURN
Please contact Maison Hibiscus Paris before returning any item and provide your order number and the reason for your request.
Do not send a return to an address shown on the original parcel without first receiving return instructions from us. Selected products are prepared and dispatched by specialised production and fulfilment partners, and the correct return destination may vary depending on the product and fulfilment location.
Unauthorised returns may not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as reasonably possible and provide your order number and, where appropriate, photographs showing the issue. We will review the matter and provide the appropriate resolution.
NON-RETURNABLE ITEMS
Opened or used cosmetics and personal-care products cannot normally be returned for hygiene reasons unless they are faulty, damaged, defective or otherwise covered by applicable consumer protection law.
Gift cards and other items that are legally non-returnable are also excluded where applicable.
REFUNDS
Once an authorised return has been received and inspected, we will notify you of the outcome.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are not normally refundable unless required by applicable law or the return results from an error, damaged item or defective product for which Maison Hibiscus Paris is responsible.
RETURN SHIPPING
Unless required otherwise by applicable consumer law, customers are normally responsible for return shipping costs for standard change-of-mind returns.
Where an item is confirmed as damaged, defective or incorrect, we will provide appropriate instructions regarding the return or resolution.
EUROPEAN UNION AND UNITED KINGDOM CONSUMER RIGHTS
Where applicable, customers in the European Union and United Kingdom may have statutory cancellation, return, refund or conformity rights in addition to this policy. Nothing in this policy is intended to restrict or exclude rights that cannot legally be excluded.
CONTACT
For cancellations, returns, damaged products or refund questions, please contact Maison Hibiscus Paris through our Contact page on maisonhibiscus.net and include your order number where applicable.